Wednesday, May 6th, 2020 11:00 AM, GMT+7
These are trying and uncertain times. Now more than ever, our global community must come together to face the coronavirus 2019 (COVID-19) crisis. No living generation has seen a global economy face such counterproductive conditions that stem mainly from stalling activity in order to protect human health. But disruption is not something new. It has been a condition for businesses, governments and societies for generations, and increasingly so in our modern digitalized and CX-driven (customer experience) economy.
SAP CX is a front-end suite for SAP S/4 HANA. SAP CX gets the data it needs from ERP and S/4HANA system to help enterprises connect business processes across sales, service, mkt, e-commerce & customer management to create a trusted and personalized customer journey.
By 2020, customer experience is projected to overtake price and product as a key brand differentiator.
Businesses need to remove any barriers to making a sale. Customers demand that any engagement is seamless, integrated and has no barriers to that conversion. Amazon are masters at this. One-click to purchase, it turns up the next day, and price is not an issue. Customers will pay more when they have a better customer experience. And the same applies for B2B scenarios.
Today’s customers are changing, they are evolving. They are rapidly learning and increasing their demands on brands and companies and the experiences they provide.
In this webinar, we want to share how your organization can build a connected Customer Experience based on SAP CX and help your business to innovate, integrate, and be more agile during and after this pandemic.
Join us to gain these actionable insights!